Terms & Conditions of ServiceEverybody's favourite small print!

Terms & Conditions of Service

1. Booking & Acceptance

By booking our baggage transfer service, you agree to these Terms & Conditions in full.

AMS Scotland provides baggage transfer services along the West Highland Way and surrounding areas. We reserve the right to refuse carriage of any item deemed unsafe, unsuitable, overweight, or improperly packaged.

2. Bag Weight & Restrictions

  1. Maximum bag weight is 20kg per item.
  2. Bags suspected of exceeding the weight limit may be weighed and subject to additional charges or refused transport.
  3. No fragile, valuable, or breakable items should be placed in luggage, including but not limited to:
    • laptops
    • tablets
    • cameras
    • glass bottles
    • passports
    • money
    • jewellery
    • electronic devices
  4. No hazardous, flammable, explosive, or illegal items may be transported, including camping gas and fuel.
  5. Any items attached externally to bags are carried entirely at the owner’s risk.
  6. Please do not attach walking poles to bags. These can cause injury to staff and damage other luggage.
  7. Bags must be securely packed and fit for normal transportation handling.

3. Customer Responsibilities

  1. Customers must ensure bags are clearly labelled with our supplied luggage tags each day.
  2. Bags must be available for collection by:
    • 9:00am at most locations
    • 8:00am for delivery to Inversnaid
  3. Customers staying at Airbnb properties or unmanned accommodations must make suitable arrangements for delivery and collection. Deliveries will take place between 9am and 6pm for these properties. Unfortunately, we’re unable to contact these accommodations directly to arrange delivery times or make delivery arrangements.
  4. AMS Scotland accepts no responsibility where accommodation providers refuse, misplace, move, deny access to, or mishandle luggage after delivery.

4. Delivery & Unattended Locations

  1. AMS Scotland may deliver bags to:
    • reception areas
    • luggage rooms
    • public areas
    • designated collection points
    • secure storage lockers
    • unattended accommodations
      where this is the normal or requested arrangement.
  2. Once baggage has been delivered to the accommodation, designated collection point, or agreed delivery location, responsibility for the baggage immediately transfers to the customer.
  3. AMS Scotland shall not be liable for:
    • theft
    • loss
    • damage
    • interference by third parties
    • weather exposure
    • unauthorised access
      occurring after delivery has taken place.
  4. Where access codes, lockboxes, sheds, garages, or alternative drop-off instructions are provided, customers accept all risks associated with those arrangements.

5. Delays & Service Interruptions

  1. While we aim to deliver all luggage before 5:00pm, delivery times are estimates only and are not guaranteed.
  2. AMS Scotland shall not be liable for delays caused by:
    • traffic incidents
    • road closures
    • severe weather
    • ferry disruption
    • accidents
    • breakdowns
    • events beyond our reasonable control
  3. AMS Scotland shall not be responsible for missed:
    • trains
    • buses
    • flights
    • accommodation bookings
    • tours
    • onward travel arrangements
      arising from delayed baggage delivery.

6. Liability

  1. Baggage is carried at the owner’s risk.
  2. AMS Scotland’s liability is limited solely to loss or damage directly caused by proven negligence while baggage is physically in transit within our vehicles.
  3. Our maximum liability is limited to £100 per bag unless otherwise agreed in writing.
  4. We strongly recommend customers obtain adequate travel insurance covering baggage loss, theft, damage, and travel disruption.
  5. AMS Scotland shall not be liable for:
    • indirect loss
    • consequential loss
    • loss of enjoyment
    • loss of profits
    • accommodation costs
    • replacement equipment costs
    • travel disruption expenses

7. Claims Procedure

  1. Any claims for loss or damage must be reported within 24 hours.
  2. Claims submitted outside these periods may not be accepted.
  3. Evidence may be requested including photographs, receipts, and proof of value.

8. Cancellations & Refunds

  1. Full refunds are available up to 7 days before the commencement of the walk.
  2. Within 7 days of the walk start date, cancellations are subject to a £15 administration fee per bag.
  3. Once the walk has commenced, no refunds are available.
  4. At our discretion, unused portions of bookings may be honoured at a later date.

9. Route Changes & Amendments

  1. Changes to accommodation or itinerary should be notified as early as possible and preferably before 9:00am on the day of transfer.
  2. While we will make reasonable efforts to accommodate changes, this cannot be guaranteed.
  3. Additional charges may apply for late amendments or route changes.

10. Force Majeure

AMS Scotland shall not be liable for failure or delay in performing services due to circumstances beyond our reasonable control including but not limited to:

  • severe weather
  • flooding
  • landslides
  • wildfire
  • strikes
  • road closures
  • government restrictions
  • accidents
  • mechanical breakdown
  • acts of God

11. General

  1. These Terms & Conditions are governed by Scottish law.
  2. If any provision is found unenforceable, the remaining provisions shall remain valid.
  3. AMS Scotland reserves the right to amend these Terms & Conditions at any time.